Shipping Policy

We ship premium vacuum tubes worldwide with secure packaging to ensure your tubes arrive safely.

Merchant and Support Contact

This website is operated as PSVANE Tube Store at psvanetubes.com.

Registered business: 广州粤尚信息科技有限公司

Registered address: Room 301, Building A, Juhuashi Building, Shiling Town, Huadu District, Guangzhou, China

Phone: +86 186 2067 4176

For shipping questions, delivery issues, address changes before shipment, or carrier claim support, contact:

Email: [email protected]

Please include your order number, destination country, and tracking number if one has already been issued.

Shipping Methods

United States

Standard Shipping - $15.00

• Delivery: 5-7 business days
• Tracking included
• USPS or UPS Ground

Express Shipping - $35.00

• Delivery: 2-3 business days
• Tracking included
• UPS or FedEx Express

International

International Standard - $45.00

• Delivery: 10-20 business days
• Tracking included
• USPS International or equivalent

International Express - $85.00

• Delivery: 5-10 business days
• Tracking included
• FedEx or DHL Express

Processing Time

• Orders are processed within 1-2 business days
• Orders placed on weekends ship the following Monday
• You will receive tracking information via email once shipped

Processing may take longer during public holidays, carrier disruptions, customs holds, or when we need to confirm compatibility, matching, shipping restrictions, or address details before dispatch.

Packaging

All tubes are packaged with:

• Individual tube protection
• Shock-absorbing materials
• Sturdy outer box
• Fragile handling labels
• Insurance for full value

Tracking

• Tracking numbers sent via email
• Track your order on carrier website
• Delivery confirmation required for all shipments

International Shipping

Customs and Duties

• Customers are responsible for customs duties and taxes
• Duties vary by country
• We declare accurate values for customs
• Contact your local customs office for duty estimates

Restricted Countries

We currently cannot ship to certain countries due to shipping restrictions. Contact us to verify if we can ship to your location.

Delivery Issues

Damaged in Transit

If your tubes arrive damaged:

1. Document damage with photos
2. Keep all packaging materials
3. Contact us within 48 hours
4. We will arrange replacement or refund

Lost Packages

If tracking shows delivered but you didn't receive:

1. Check with neighbors and building management
2. Verify delivery address
3. Contact us within 7 days
4. We will file claim with carrier

Delayed Shipments

If your shipment is significantly delayed:

• Contact us for assistance
• We will track with carrier
• We may expedite replacement if needed

Address Changes

• Contact us immediately if you need to change address
• Changes possible only before shipment
• Cannot redirect after carrier pickup

Address-change requests must be sent to [email protected]. For security reasons, we may ask you to confirm the order email or payment account before changing shipment details.

PO Boxes

• We can ship to PO Boxes within the US
• International PO Boxes may not be available
• Signature may be required at post office

Shipping Restrictions

We cannot ship to:

• Military APO/FPO addresses (contact us for alternatives)
• Certain international locations
• Addresses flagged as high-risk

Questions?

Contact us at [email protected] for shipping questions or special requests.

Last Updated: May 17, 2026