Shipping Policy
We ship premium vacuum tubes worldwide with secure packaging to ensure your tubes arrive safely.
Shipping Methods
United States
Standard Shipping - $15.00
- Delivery: 5-7 business days
- Tracking included
- USPS or UPS Ground
Express Shipping - $35.00
- Delivery: 2-3 business days
- Tracking included
- UPS or FedEx Express
International
International Standard - $45.00
- Delivery: 10-20 business days
- Tracking included
- USPS International or equivalent
International Express - $85.00
- Delivery: 5-10 business days
- Tracking included
- FedEx or DHL Express
Processing Time
- Orders are processed within 1-2 business days
- Orders placed on weekends ship the following Monday
- You will receive tracking information via email once shipped
Packaging
All tubes are packaged with:
- Individual tube protection
- Shock-absorbing materials
- Sturdy outer box
- Fragile handling labels
- Insurance for full value
Tracking
- Tracking numbers sent via email
- Track your order on carrier website
- Delivery confirmation required for all shipments
International Shipping
Customs and Duties
- Customers are responsible for customs duties and taxes
- Duties vary by country
- We declare accurate values for customs
- Contact your local customs office for duty estimates
Restricted Countries
We currently cannot ship to certain countries due to shipping restrictions. Contact us to verify if we can ship to your location.
Delivery Issues
Damaged in Transit
If your tubes arrive damaged:
- Document damage with photos
- Keep all packaging materials
- Contact us within 48 hours
- We will arrange replacement or refund
Lost Packages
If tracking shows delivered but you didn't receive:
- Check with neighbors and building management
- Verify delivery address
- Contact us within 7 days
- We will file claim with carrier
Delayed Shipments
If your shipment is significantly delayed:
- Contact us for assistance
- We will track with carrier
- We may expedite replacement if needed
Address Changes
- Contact us immediately if you need to change address
- Changes possible only before shipment
- Cannot redirect after carrier pickup
PO Boxes
- We can ship to PO Boxes within the US
- International PO Boxes may not be available
- Signature may be required at post office
Shipping Restrictions
We cannot ship to:
- Military APO/FPO addresses (contact us for alternatives)
- Certain international locations
- Addresses flagged as high-risk
Questions?
Contact us at [email protected] for shipping questions or special requests.
Last Updated: May 2, 2026