Refund Policy

We stand behind the quality of our premium vacuum tubes. This policy outlines our refund and return procedures.

Dead on Arrival (DOA) Coverage

What is Covered

Tubes that are defective upon arrival are covered under our DOA policy:

• Tubes that don't light up or function
• Tubes with visible manufacturing defects
• Tubes that fail testing immediately after installation

DOA Claim Process

1. Contact us within 7 days of delivery
2. Provide proof of defect (photos, test results)
3. Return authorization will be issued
4. Ship back with tracking
5. Replacement or refund processed upon receipt

DOA Requirements

• Original packaging must be used for return
• Tubes must show no signs of misuse
• Professional installation recommended to avoid user error
• Test results may be required

Return Policy

Eligible Returns

We accept returns within 14 days of delivery for:

• Unopened, unused tubes in original packaging
• Wrong item shipped (our error)
• Tubes that don't match description

Non-Returnable Items

The following cannot be returned:

• Used or installed tubes (except DOA)
• Tubes without original packaging
• Tubes damaged by customer
• Special order or custom-matched sets

Return Process

1. Contact us for return authorization
2. Receive RMA number (required for all returns)
3. Pack securely in original packaging
4. Ship with tracking to provided address
5. Refund processed within 5-7 business days after receipt

Refund Methods

Original Payment Method

• Refunds issued to original payment method
• PayPal refunds: 1-3 business days
• Credit card refunds: 5-10 business days
• Bank processing times may vary

Refund Amount

• Full product price refunded for eligible returns
• Original shipping costs non-refundable
• Return shipping paid by customer (unless our error)
• Restocking fee: 15% for non-defective returns

Damaged in Transit

Our Responsibility

If tubes arrive damaged due to shipping:

• Full refund or replacement at no cost
• We file claim with carrier
• No restocking fee applied
• Return shipping prepaid label provided

Your Responsibility

• Report damage within 48 hours
• Provide photos of damage and packaging
• Keep all packaging materials
• Cooperate with carrier inspection if needed

Wrong Item Shipped

If we ship the wrong item:

• Full refund or correct item sent
• Return shipping prepaid label provided
• No restocking fee
• Expedited replacement available

Compatibility Issues

Not Covered

Returns due to compatibility issues are not covered if:

• Correct tube type was ordered
• Product description was accurate
• Customer did not verify compatibility

Recommendation

Always verify tube compatibility before ordering. Contact us if unsure.

Warranty Claims

Manufacturing Defects

Tubes with manufacturing defects discovered after installation:

• Must be reported within 30 days
• Requires professional verification
• Proof of proper installation required
• Replacement provided for verified defects

Not Covered Under Warranty

• Normal wear and tear
• Damage from improper installation
• Damage from incorrect bias
• Damage from power surges
• Tubes used beyond rated specifications

Refund Timeline

Processing Time

• Returns inspected within 2 business days of receipt
• Refunds processed within 5-7 business days
• Payment method determines final receipt time

Notification

You will receive email confirmation when:

• Return is received
• Inspection is complete
• Refund is processed

Special Circumstances

Defective Matched Sets

If one tube in a matched set is defective:

• Entire set may be returned
• Or single tube replacement provided
• Matching certificate updated

Partial Orders

If part of your order is missing or defective:

• Partial refund or replacement available
• No need to return entire order
• Contact us to resolve

International Returns

Additional Considerations

• Customer pays return shipping
• Customs duties non-refundable
• May take longer to process
• Contact us before returning

Restocking Fee

A 15% restocking fee applies to:

• Non-defective returns
• Change of mind returns
• Opened but unused tubes

No restocking fee for:

• Defective tubes (DOA)
• Our shipping errors
• Damaged in transit

Contact for Returns

Before returning any item:

• Email: [email protected]
• Include order number
• Describe reason for return
• Request RMA number

Do not return items without RMA number - Returns without authorization may be refused or delayed.

Exceptions

We reserve the right to:

• Refuse returns that don't meet policy requirements
• Inspect returned items before processing refund
• Deny refunds for misused or damaged tubes
• Update this policy with notice

Questions?

If you have questions about returns or refunds, contact us before initiating a return. We're here to help resolve any issues.

Last Updated: May 2, 2026